He turned off a product with 20M users and went from 70 people to 7—then raised a $47M Series A.
The Tome founder on why 20M users with poor retention would never inflect, the board's 'burn the boats' call, shutting the product before knowing what came next, cutting from 70 to 7, and rebuilding as an AI CRM.
We link to the original and never republish it. All credit to Keith Peiris.
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