Topics / 🤗 Customer success

Customer success.

Keeping customers: onboarding, support, retention and churn, from founders who made it part of how they grew.

14 resources from 12 founders

Start here

18 Essential Sales KPIs: What to Measure and How to Track Everything

Steli Efti, Close

✍️ EssayVC Backed

The Never Ending Road To Product Market Fit

Brian Balfour, Reforge

✍️ Essay2013

Why Retention is Your #1 Weapon to Drive Expansion Revenue and How to Track

Nick Franklin, ChartMogul

🎧 Podcast2019

Everything on customer success

14 resources

18 Essential Sales KPIs: What to Measure and How to Track Everything

Steli Efti, Close

✍️ EssayVC Backed

The Never Ending Road To Product Market Fit

Brian Balfour, Reforge

✍️ Essay2013

Why Retention is Your #1 Weapon to Drive Expansion Revenue and How to Track

Nick Franklin, ChartMogul

🎧 Podcast2019

Optimizing Retention: The Silent Killer and King of Growth

Brian Balfour, Reforge

🎤 Talk2020

How Mode’s Hyper-focus On A Specific Customer Persona Increases Retention And Crushes The Competition

Derek Steer, Mode

🎧 Podcast2021VC Backed

Ghost KPIs

John O'Nolan, Ghost

🧩 TemplateBootstrapped

How to Model Viral Growth: Retention & Virality Curves

Rahul Vohra, Superhuman

✍️ Essay2013VC Backed

How Do You Rank? Understand Growth & Retention Metrics of SaaS Companies from Surveys & M&A Activity

You Mon Tsang, ChurnZero

🎥 Video Interview2020